All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
ReturnsIf you change your mind about an item, we gladly accept returns within 30 days of receiving your order, please contact us on firstname.lastname@example.org
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*You can submit refund requests within 30 days of receiving your order,. You can do it by sending a message on Contact Us page.
If you wish to exchange an item to another size, style or color, please place a new order and return the items you wish to exchange.
If you have a complaint, please contact us on email@example.com. Please attach a photo of the item, which you have a complaint about.